BA flight disruption at Heathrow set for third day

Ivan Schwartz
June 9, 2017

At Heathrow, short haul flights continued to be affected through Sunday and Monday with cancellations affecting flights to Stockholm, Copenhagen, Marseille, Vienna, Amsterdam, Milan and cities across the UK.

Passengers still face hours-long lines to check in, reclaim lost luggage or rebook flights at Terminal 5, BA's hub at Heathrow. Cruz said that to reduce overcrowding travelers will only be let into the terminal 90 minutes before their flights.

At the same time, CEO Alex Cruz posted videos apologizing for what he said was a frightful period for passengers.

Travellers on British Airways and its sister airlines in Spain faced a third day of delays and cancellations Monday, mainly on short-haul flights in Europe, after the company suffered a colossal IT failure over the weekend.

All flights from Gatwick Sunday and about one third from Heathrow, mostly short-haul flights, were cancelled.

At Gatwick Airport, BA is now operating nearly normally, although some delays are still occurring, while at Heathrow - Britain's busiest airport - the goal is to restore all long-distance flights, albeit with altered schedules.

The airline blamed a power supply issue for the outage but said there was no sign it was under cyber attack.

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In all, FlightAware has tracked 580 British Airways flights canceled since Saturday. The airline canceled about half its services Saturday, or more than 400 flights, according to FlightAware.com, and another 145 on Sunday.

"We know that there have been holidays interrupted and personal events that have been interrupted and people waiting in queues for a really long time".

IAG, the parent group of British Airways and Spanish carrier Iberia, earlier this month reported a 74-percent slump in first-quarter net profit to 27 million euros ($30 million), due in large part to a weak pound.

Many passengers were left with no choice but to leave their bags behind and sleep in the airport not long after both incoming and outgoing flights had been canceled.

"All my British Airways colleagues on the ground and in the air are pulling out all the stops to get our operation back up to normal as quickly as we possibly can, we're not there yet". A new check-in system introduced past year experienced multiple failures, leading to flight delays and angering passengers.

Experts predict the knock-on effect could continue for several days and BA is facing huge compensation costs, with reports suggesting the bill could top £100m.

Other reports by GizPress

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