Tesco battles grocery home shopping glitch affecting thousands of orders

Ivan Schwartz
June 20, 2017

Tesco Ireland has moved to assure customers here that the computer glitch affecting home deliveries in the United Kingdom was not impacting the company's Irish operations.

While Tesco is asking customers to re-arrange their deliveries online, but if legacy orders are still in place, this may also cause not only a backlog but further delays for web shoppers.

Up to 10 per cent of Tesco's customers were affected, a spokesperson for the supermarket said.

Customers were left angry after deliveries expected on Tuesday morning failed to turn up, with little explanation or alternative delivery times provided.

The issue appears to be with the equipment used by staff to pick orders, rather than anything customer facing, giving absolutely no clue as to the problem.

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'How do we get a reschedule?

One user commented, "Tesco rang me and said the system is down and no-one is getting any deliveries today".

Tesco responded on Twitter, saying: "We experienced an unforeseen technical fault which resulted in the forced cancellation of many orders due to a complete system failure".

"Currently experiencing an IT issue which is affecting some grocery home shopping orders", the company said in an emailed statement to Reuters.

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