HP recalls computer batteries due to fire, burn hazards

Ebony Scott
January 11, 2018

Those with affected laptops can still use their devices after installing a BIOS update from HP.

These batteries are not customer-replaceable.

With customer safety as a key priority, HP is providing a new BIOS update that will place the affected battery in "Battery Safety Mode". There have been eight reports of the battery packs overheating, melting or charring, three of which include reports of $4,500 in property damage and one report of a first degree burn to a hand. HP will provide free battery replacement services by an authorized technician.

HP added that many of these laptops use built-in batteries, meaning the customer can not simply remove and replace them.

In a written statement, a spokesman for the company said: 'We recently learned that batteries provided by one of our suppliers for certain notebook computers and mobile workstations present a potential safety concern.

Why this matters: Battery recalls happen every so often, often due to manufacturing issue.

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HP has issued a "worldwide voluntary safety recall" following fears that several of its laptop models that are experiencing battery problems that could result in them catching fire.

"HP's primary concern is for the safety of our customers", the company shared on its support page.

'This action pertains to 0.1 per cent of the HP systems sold globally over the past two years'.

The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. Some of the affected batteries were also sold as replacements. There is a small utility you can download which will check if the battery in your laptop is one of the affected power packs.

There's also a BIOS update that puts the battery into "Battery Safe Mode" to prevent it from operating in a risky way. When enabled, Battery Safety Mode will discharge the battery and disable charging until the battery is replaced. This would allow customers to safely use their notebook and mobile workstations while having an HP power adaptor connected.

Other reports by GizPress

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