Wells Fargo apologizes for glitch that emptied out some bank accounts

Ruben Ruiz
January 19, 2018

A lawsuit recently filed against Wells Fargo insist the bank charged auto loan customers for unnecessary insurance.

Wells Fargo & Co. said on Thursday it resolved an internal processing error that resulted in customers' online bill payments being processed twice. The CFPB slapped the bank with the fine - the largest it has ever levied - after finding these practices were rampant throughout Wells Fargo since 2011. It apparently was limited to payments designated for automatic bill payment.

Wells Fargo has 260 branches in Pennsylvania including branches in the Camp Hill, Carlisle, Harrisburg, Hershey, Lancaster, Lebanon, Mechanicsburg, Middletown, Palmyra and York areas, according to its website.

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Wells Fargo employees issued 565,000 lines of credit and opened 1.5 million bank accounts for customers without their consent, and sometimes created false email addresses to sign them up for banking services in order to pad their numbers. "We apologize for any inconvenience".

"We are now working to correct it, and there is no action required for impacted customers at this time", her statement read. "Thanks for your patience", the company tweeted Wednesday evening. "You take over $1500 of my hard earned money I'm supposed to be ok with a simple "sorry"?!"

The glitch affected customers who were doing online bill transactions.

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