Apple Finally Admits to MacBook Keyboard Design Flaw

Angelica Greene
June 23, 2018

The devices covered range from the first redesigned 2015 MacBook through to the most recent 2017 model, and MacBook Pro models from 2016 onwards, when it also adopted the butterfly keyboard.

The touch bar on a new MacBook Pro laptop in 2016. Out-of-warranty repairs can cost $700 (roughly Rs. 47,500), requiring an upper case replacement.

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In a statement provided to Apple blog 9to5Mac, an Apple spokesperson said: "Today we launched a keyboard service program for our customers that covers a small percentage of keyboards in certain MacBook and MacBook Pro models which may exhibit one or more of the following behaviors: letters or characters that repeat unexpectedly or don't appear when pressed or keys that feel "sticky" or aren't responding in a consistent manner". The Cupertino tech giant will be offering free fix of the MacBook and MacBook Pro keyboard for four years starting from the date of purchase. However, the keyboards have numerous passionate and vocal detractors who say that they're awful to type on, and who also cite reliability concerns.

Apple has publicly acknowledged flaw in a small percentage of keyboards in certain MacBook and MacBook Pro models. The move comes as Apple faces class action lawsuits, claiming that the MacBook maker designed flawed keyboards since 2015. But tech site The Verge has called the keyboards "famously problematic". This ultrathin design allowed Apple to make their laptops thinner than ever, but also seemed to trigger a flood of complaints about faulty keyboards, including one widely read Outline article by Casey Johnston and a song by Jonathan Mann. Nor did it say how the new replacement keyboards will remain error-free. On the positive side, Apple likely chose the new design primarily because it saved space for other components in the machines, and some users feel that they're faster to type on than other keyboards because of the very shallow, clicky keys. It took a long time for this service program to arrive given how long users have been reporting problems, though. Its offer to pay for repairs to the keyboard already performed may affect these suits, but no settlements were announced today.

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