Comcast faces outage due to fiber cut at network partner

Angelica Greene
July 2, 2018

The customer service telephone line was also out of service earlier. It's unclear what caused the problems in the first place, with speculation ranging from fiber cuts to DDOS attacks.

Comcast Corp (CMCSA.O) said on Friday services interrupted by two separate incidents of fiber cuts at its network providers were being restored. The page was where customer service directed many disgruntled customers, which would require an internet connection many did not have.

Comcast is experiencing a nationwide outage that is affecting users' cable and internet services.

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The outage, triggered by cut fiber lines, brought down internet, television and phone service for Comcast XFINITY customers in markets including NY and Philadelphia. CNBC, a network within Comcast-owned NBC Universal, first reported the outage. It is the second largest USA pay TV provider, behind AT&T, since its DirecTV acquisition.

The estimated time of restoration is 4:41 p.m. Friday. The company is the largest cable service provider in the United States. The company has responded on social media that service will be restored.

Comcast suffered a massive outage that left millions without internet access today.

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