Apple announces fix programs for iPhone X, MacBook Pro problems

Angelica Greene
November 11, 2018

The new Apple iPhone X display module replacement program details two potential issues with the phone's display: it may either respond to touches that never happened or fail to respond to touches that did happen. The iPhone X, which was continued this year after Apple launched the iPhone XS, XS Max and XR, is the only model affected, according to the company.

The £999 handset, which was released last November and discontinued in September, has been plagued by complaints from users that its touch screen was not working properly for several months.

Along with the iPhone X replacement program, Apple is also running one for its MacBook Pro 13 units produced between June 2017 and June 2018. Apple says it will examine any iPhone to make sure its eligible for the free fix.

Apple says that eligible models of the iPhone X will have the display module changed free of charge through Apple, or an Apple Authorized Service Provider.

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There's one caveat: If your screen's damaged, it's likely your device won't qualify for a free display replacement even it has touchscreen issues.

Apple says it's found a "limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive". To fix the problem back then, however, Apple charged it's customers $US149.

Eligible devices will be serviced by Apple or Apple Authorized Service Providers for free. To know if your MacBook Pro needs to be serviced, you'll need to enter your device's serial number on Apple's support page. The company didn't respond to a request for comment Friday evening.

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