Thousands of O2 users stuck offline in mobile phone blackout

Angelica Greene
December 6, 2018

Millions of people have been having problems with their mobile phones this morning, after the O2 network went down.

United Kingdom customers have reported not being able to use mobile data to access the internet and other services on the company's network.

The company has described it as a "top priority" and ahs apologised for the inconvenience, but an estimated time of when the O2 network will be working again hasn't been given.

"Our technical teams are working with their teams to ensure this is fixed as quickly as possible".

Telefonica owns O2, with 25 million customers, and GiffGaff ("the network run by you"), but is also used by millions more who use Sky Mobile, Tesco Mobile, Lyca and TalkTalk's operation. Voice calls are working OK.

Outages were reported across the United Kingdom, including Manchester, London and Exeter.

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In addition, London Bus timetables rely on O2's coverage, meaning that these were also down this morning.

He said: "We're aware that our customers are unable to use data this morning. This issue is being investigated".

"One of our third party suppliers has identified a global software issue in their system which has impacted us", O2 said in a statement.

That could make commuting across the capital particularly hard with users of the O2 network unable to use 4G to plan their routes, and bus stop displays out of order.

O2 did not say what is causing the fault.

"Updates will be shared here as soon they are available".

Other reports by GizPress

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